Information collected
- Name, email address, telephone number and organisation details you submit.
- Delivery details and intended research application included in an enquiry.
- Requested products, quantities, enquiry reference and status history.
- Technical and security information ordinarily produced when a website is accessed, such as IP address, device, browser and request logs.
How information is used
- Review and respond to enquiries.
- Assess eligibility, security, fraud and compliance risk.
- Maintain business, support and audit records.
- Operate, protect and improve the website.
- Meet legal, regulatory, accounting and dispute-resolution obligations.
Service providers and disclosure
Limited information may be processed by hosting, database, security, email or professional service providers where needed to operate the website. Information may also be disclosed where required or authorised by law. Nexpep does not sell personal information.
Storage, retention and security
Reasonable steps are used to protect stored information. No online system can guarantee absolute security. Records are retained only for as long as reasonably needed for the purpose collected, legal obligations, security, dispute handling and compliance review, then deleted or de-identified where appropriate.
Access, correction and complaints
To request access or correction, withdraw an enquiry, or make a privacy complaint, email B.h@nexpep.org with enough detail to identify the record. Identity may need to be verified. Nexpep will respond within a reasonable period and explain any lawful reason a request cannot be completed.
Sensitive information
Do not submit medical histories, diagnoses, prescriptions, treatment plans or other unnecessary sensitive information through this website.